Return Policy
At My Elavie, we are committed to delivering products of exceptional quality. If for any reason you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns within 30 days from the date of purchase.
To be eligible for a return:
- The item must be undamaged
- The item must include all original pieces and components
- The item must be returned in its original packaging
- Opened items are permitted, provided they remain in undamaged condition
- Any item returned with missing components, damaged parts, or incomplete packaging will not be accepted.
How to Initiate a Return
To begin the return process, you must send a return request email to:
Your email must include:
- Your full name
- Order number
- Reason for return
Return instructions will be provided once your request is reviewed and approved.
Returns sent without prior authorization will not be accepted.
Return Shipping
- Customers are responsible for all return shipping costs.
- Original shipping charges are non-refundable.
We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return transit.
Exchanges
We do not offer direct exchanges.
If you wish to replace an item, you may return the original product (if eligible) and place a new order separately.
Refunds
Once your return is received and inspected, we will notify you regarding approval.
If approved:
- Refunds will be issued to the original payment method.
- Please allow several business days for your financial institution to process the refund after it has been issued.
Non-Returnable Situations
We reserve the right to refuse returns that:
- Exceed the 30-day return window
- Arrive damaged
- Contain missing pieces
- Are not returned in original packaging
